Mac/Apple User Specific

Foreign Characters appearing when typing (Mac users)
Some users have reported having foreign characters appear when typing in Design Manager. This is due to Apple using the Caps Lock button as a language hotke...
Tue, Apr 11, 2017 at 3:14 PM
How to disable AppNap on Mac OS
AppNap is a feature in Mac that helps to maximize battery life. However, it may causes issues with the Citrix. Citrix Receiver is required to access all Des...
Fri, Apr 7, 2017 at 4:00 PM
How to execute a traceroute on a Mac?
How do I run a traceroute on a Mac? Traceroute is a utility that records the route between your computer and your HostGator server. It also displays the am...
Fri, Apr 7, 2017 at 4:03 PM
How to pull up the keyboard on an iPhone or iPad
To pull up the keyboard when working on Citrix in the Cloud on a mobile Apple device, you will need to do the following: At the bottom of the screen of t...
Fri, Apr 7, 2017 at 4:15 PM
Accessing Design Manager Cloud from an iPhone or iPad
Running Design Manager from an iPad or iPhone – Cloud Users Click here to watch a video of the following steps 1.  Before launching Design Manager from...
Fri, Feb 14, 2020 at 1:00 PM
Unable to load pictures when using the camera capture function
Unable to load pictures when using the camera capture function using an apple mobile device. The capture button is available for Cloud users ONLY when i...
Mon, Jun 5, 2017 at 2:12 PM
How to Copy, Paste, Remove (delete), and use short cut keys when using a Mac.
When using a Mac with Design Manager On-line, the hot or short cuts keyboard commands are as follows: Access to any tab, menu, or field that has an unde...
Mon, Jun 5, 2017 at 2:13 PM
Unable to type in programs using Citrix on a MAC
After installing the latest MAC operating system update 10.9.5, you are unable to type in any program (Design Manager) using Citrix. The keyboard appears to...
Mon, Jun 5, 2017 at 2:17 PM
How to Add a Picture from the iPhoto Library
Choose the Load button in the Design Manager – Item or Component - Picture tab Double Click the Pictures Directory/Folder in the Windows browser win...
Mon, Jul 17, 2017 at 11:44 AM
Errors/problems exporting a report, loading a picture or accessing local drives (Mac)
After installing the Citrix Receiver for Mac, there will be a minimized icon running in the upper-right corner. Right-click and choose Preferences. ...
Wed, Mar 21, 2018 at 10:06 AM