Printing Problems with Design Manager Cloud (questionnaire to help diagnose printing problems)

Modified on Thu, 20 Jul 2017 at 03:33 PM

Printer Manufacturer: ________________________________

Model #: _____________________________

Serial #: _____________________________________

When was it purchased?: ___________

From who was it purchased?: ____________

Operating System (i.e. Mac, PC, etc): ______________________

Operating System Version (i.e. Windows 7 64 bit, Mac OS 10.7): _____________________

Version of Citrix Recever: ___________________

Did you download the latest Receiver from Citrix.com? Yes / No

Did you contact your printer Manufacturer to make sure you are running the latest driver? Yes / No

Description of the problem (please attach a screen shot):

Send any steps needed to reproduce the problem.